Legal Information

NOAVVO is a UK-based independent designer fashion retailer operating as a sole trader registered in the United Kingdom.

Contact

Email: support@noavvo.com
Phone: +44 7340 162766
Hours: Monday – Friday, 9:00am – 7:00pm UK time

Correspondence address

NOAVVO
Crowthorne, Berkshire
United Kingdom

A full registered postal address is available on request by emailing support@noavvo.com.

Product authenticity

All items sold by NOAVVO are 100% authentic, sourced through authorised European distribution channels. Authenticity documentation is available on request by emailing support@noavvo.com. See our Our Sourcing page for full detail on how we operate.

Your consumer rights

Customers in the United Kingdom and European Union have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, including a 14-day cooling-off period from the date of delivery during which you may cancel your order. See our Returns & Refunds Policy for how to exercise this right.

Data protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See our Privacy Policy for full details.

Dispute resolution

If you have a concern, please contact us first at support@noavvo.com and we will work to resolve it. EU-based customers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Relationship with the brands we sell

NOAVVO is not an authorised retailer, official partner, or representative of any designer house whose products we sell. We are an independent multi-brand retailer sourcing authentic goods through legitimate European distribution channels. All trademarks and brand names remain the property of their respective owners.