Terms of service

TERMS OF SERVICE

Welcome to NOAVVO. These Terms of Service set out the rules for using our website and shopping with us. By accessing or using noavvo.com, you agree to these terms. Please take a moment to read through them.

ABOUT US

This website is operated by NOAVVO. Throughout the site, the terms "we", "us" and "our" refer to NOAVVO.

NOAVVO is an independent business based in the United Kingdom, offering authentic designer fashion through noavvo.com.

NOAVVO is a sole trader registered in the United Kingdom. Registered address: Crowthorne, Berkshire, RG45 7AW, United Kingdom.

For any questions, please contact us at support@noavvo.com or +44 7340 162766.

USING OUR WEBSITE

By using noavvo.com, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or guardian.

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site.

PRODUCTS AND AUTHENTICITY

Every product sold by NOAVVO is an authentic designer item sourced through trusted luxury distribution partners, supplier warehouses, licensees and authorised supplier networks.

NOAVVO is an independent retailer and does not claim direct affiliation with, endorsement by, or partnership with any of the designer brands featured on this site unless explicitly stated. All trademarks remain the property of their respective owners.

We make every effort to display product details, colours, and images as accurately as possible. However, slight variations may occur due to screen settings, lighting, or photography.

PRICING

All prices are listed in GBP (£) unless otherwise stated and are inclusive of VAT where applicable. Shipping costs and any customs duties are calculated separately at checkout, depending on your destination.

We reserve the right to update pricing at any time. In the rare event a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel any orders placed at the incorrect price and offer a full refund.

ORDERS

When you place an order with us, you are making an offer to purchase the selected item(s). Your order is confirmed only once we have sent you a confirmation email.

We reserve the right to refuse or cancel any order at our discretion, including (but not limited to):
- Items being out of stock
- Errors in product or pricing information
- Suspected fraudulent or unauthorised activity
- Issues identified during order verification

In such cases, we will notify you and process a full refund where applicable.

PAYMENT

We accept secure payments through our trusted payment partners. By placing an order, you confirm that the payment method used is yours (or that you have permission to use it).

All transactions are processed in GBP (£). Your bank or card provider may apply additional currency conversion fees for international orders.

SHIPPING & DELIVERY

Please refer to our Shipping Policy for detailed information on delivery times, locations, customs duties, and shipping costs.

RETURNS & REFUNDS

Please refer to our Refund Policy for detailed information on returns, refunds, and exchanges. Customers in the United Kingdom and European Union have a statutory 14-day right of cancellation under the Consumer Contracts Regulations 2013.

INTELLECTUAL PROPERTY

All content on noavvo.com — including text, images, logos, and designs — is the property of NOAVVO or its licensors and is protected by copyright and intellectual property laws.

You may browse our website for personal, non-commercial use. Any reproduction, modification, distribution, or commercial use of our content without written permission is strictly prohibited.

Designer brand names, logos, and trademarks featured on our site remain the property of their respective owners.

USER ACCOUNTS

If you create an account with us, you are responsible for keeping your login details secure and for all activity that takes place under your account. Please notify us immediately if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that breach these Terms.

PROHIBITED USE

When using noavvo.com, you agree not to:
- Use our website for any unlawful or fraudulent purpose
- Attempt to access or interfere with our systems, security, or other users
- Copy, distribute, or modify our content without permission
- Use our content to mislead or harm others

LIMITATION OF LIABILITY

While we take great care in providing accurate information, NOAVVO makes no warranties or guarantees that the website will always be available, error-free, or uninterrupted.

To the fullest extent permitted by law, NOAVVO is not liable for any indirect, incidental, or consequential losses arising from your use of our website or products. Nothing in these terms limits your statutory rights as a consumer.

THIRD-PARTY LINKS

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of these external sites.

CHANGES TO THESE TERMS

We may occasionally update these Terms of Service to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and your continued use of the site after updates means you accept the revised terms.

GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

GET IN TOUCH

If you have any questions about these Terms, please contact us:

Email: support@noavvo.com
Phone: +44 7340 162766
Web: noavvo.com/pages/contact

These terms were last updated on June 5, 2026.